Care for your boiler with a range of service plans

Help keep costly repairs to a minimum - choose from one of four care plans

All our annual care plans include a yearly boiler service. One of our gas-safety registered engineers will inspect your boiler once a year to ensure it's in good working order.

For added peace of mind we also offer plans that include unlimited call outs. Whether your boiler is newly installed by us, or you want to start a boiler care plan for an existing boiler - let us keep you warm with one of our care plans.

care plans
from
£6
per month

Our affordable residential care plans

Discover what makes our care plans a step above the rest. With prices that can’t be beaten and services to make you smile.

Upfront Cost
Some policies require an initial upfront charge to start the policy, followed by regular monthly payments.

Yearly Boiler Service
Yearly inspection of your boiler to check it’s safe, operational & efficient.

Carbon Monoxide Test
As part of an annual gas safety check, we test for carbon monoxide to keep you & your family safe.

Call-outs Per Year
The amount of free call-outs available each year.

Additional Call-Outs
The amount payable for any additional call-outs within the year.

Replacement Parts
Depending on the policy, parts may be chargeable at list price.

Boiler & Controls
We’ll repair your boiler & controls during a call out. This includes labour, but if any parts are necessary they will be charged at list price.

Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed & expansion tank) including parts and labour.

Help to replace your boiler
If we can’t fix your boiler we’ll contribute £500 towards a new boiler purchased from shnugg.

comfy care plan

£6
Billed monthly

Upfront Cost
Some policies require an initial upfront charge to start the policy, followed by regular monthly payments.

£72/year

Yearly Boiler Service
Yearly inspection of your boiler to check it’s safe, operational & efficient.

Carbon Monoxide Test
As part of an annual gas safety check, we test for carbon monoxide to keep you & your family safe.

Call-outs Per Year
The amount of free call-outs available each year.

No callouts included

Additional Call-Outs

Not included

Replacement Parts
Depending on the policy, parts may be chargeable at list price.

Parts charged at list price

Boiler & Controls
We’ll repair your boiler & controls during a call out. This includes labour, but if any parts are necessary they will be charged at list price

Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed & expansion tank) including parts and labour.

Help to replace your boiler
If we can’t fix your boiler we’ll contribute £500 towards a new boiler purchased from ourselves.

warm care plan

£8
Billed monthly

Upfront Cost
Some policies require an initial upfront charge to start the policy, followed by regular monthly payments.

Yearly Boiler Service
Yearly inspection of your boiler to check it’s safe, operational & efficient.

Carbon Monoxide Test
As part of an annual gas safety check, we test for carbon monoxide to keep you & your family safe.

Call-outs Per Year
The amount of free call-outs available each year.

Unlimited callouts

Additional Call-Outs

Unlimited callouts

Replacement Parts
Depending on the policy, parts may be chargeable at list price.

Parts included

Boiler & Controls
We’ll repair your boiler & controls during a call out. This includes labour, but if any parts are necessary they will be charged at list price

Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed & expansion tank) including parts and labour.

Help to replace your boiler
If we can’t fix your boiler we’ll contribute £500 towards a new boiler purchased from ourselves.

cosy care plan

£14
Billed monthly

Upfront Cost
Some policies require an initial upfront charge to start the policy, followed by regular monthly payments.

Yearly Boiler Service
Yearly inspection of your boiler to check it’s safe, operational & efficient.

Carbon Monoxide Test
As part of an annual gas safety check, we test for carbon monoxide to keep you & your family safe.

Call-outs Per Year
The amount of free call-outs available each year.

3 per year

Additional Call-Outs

£96.00

Replacement Parts
Depending on the policy, parts may be chargeable at list price.

Parts charged at the list price

Boiler & Controls
We’ll repair your boiler & controls during a call out. This includes labour, but if any parts are necessary they will be charged at list price

Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed & expansion tank) including parts and labour.

Help to replace your boiler
If we can’t fix your boiler we’ll contribute £500 towards a new boiler purchased from ourselves.

shnugg care plan

£19
Billed monthly

Upfront Cost
Some policies require an initial upfront charge to start the policy, followed by regular monthly payments.

Yearly Boiler Service
Yearly inspection of your boiler to check it’s safe, operational & efficient.

Carbon Monoxide Test
As part of an annual gas safety check, we test for carbon monoxide to keep you & your family safe.

Call-outs Per Year
The amount of free call-outs available each year.

Unlimited call outs

Additional Call-Outs

£0.00

Replacement Parts
Depending on the policy, parts may be chargeable at list price.

Parts included

Boiler & Controls
We’ll repair your boiler & controls during a call out. This includes labour, but if any parts are necessary they will be charged at list price

Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed & expansion tank) including parts and labour.

Help to replace your boiler
If we can’t fix your boiler we’ll contribute £500 towards a new boiler purchased from ourselves.

How it works

Our care packages are quick and easy to set up


Choose

You choose the perfect care plan for you and your home. 


Approve

Our gas safe experts perform an inspection & service to your system to approve your care plan.


Care

With your plan up and running, we’re always one call away if anything goes wrong.


Service

Every plan comes with an annual boiler service, so book your service on a date that’s right for you.

Frequently asked questions

Choosing the right care plan can be confusing, so if you’re not sure about anything or have questions that need answering, take a look at our full FAQ section. 

What if I already have a plan with another provider?

If you have a plan with another provider but want to switch to one of our plans, then you'll need to contact your existing provider and cancel your plan. We recommend that you familiarise yourself with their cancellation policy prior to any cancellations. 

Are all your engineers fully employed by shnugg?

All of our gas safe registered engineers are full time and employed by shnugg, we do not contract any gas work to other companies.

Is signing up for one of the plans a lengthy process?

It only takes a few minutes to sign up to our care plans. If you haven't had your boiler installed by us, you'll be required to have an appointment made so one of our gas safe registered engineers can service/assesss your boiler, once completed we will confirm your care plan is live.

How long is the contract term?

All our contracts last for 12 months from the date they've been accepted and go live on our system.

We'll then be in touch when your renewal day gets closer, at this point you can either cancel the plan or we'll automatically renew the care plan you were previously on.

What are your response times?

We alwaus try to maintain availability within our workforce of highly trained gas safe engineers. Therefore, we always endeavour to offer the earliest possible appointment - this is usually within 24 hours.


During extremely busy times, this might not always be possible, but we will prioritise you and always keep you informed.

What happens once I've signed up to a plan?

Your contract officially starts on the day you sign up. If your boiler wasn't installed by us and this is the first time we have covered your boiler, we will require an engineer to visit and service/assess the age and condition. They will then confirm to our office that your boiler has passed the assesment and your cover starts. We'll then send over a confirmation and a renewal date reminder.

Are you a Landlord?

We have care packages specifically designed with you in mind

Get an annual boiler service and inspection of your property's gas appliances to ensure tenants are safe and warm.

tell me more

Boiler Trouble

New boiler ordered in 90 seconds and installed in under 48 hours - get your fixed price from £1595

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Boiler trouble? Book a repair or a boiler service online now

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Don't just take our word for it

"Had our boiler serviced by shnugg. Very helpful professional service from start to finish. Received a text to give engineers arrival time beforehand which was great. Engineer very knowledgeable and friendly. Received follow up service report via email. Will definitely use them again and would recommend without hesitation. 5*."


Michelle Smith